Champion Home Health Care has won
“BEST HOME HEALTH CARE PROVIDER FOR 2018”
making it our fifth consecutive year, because we demand excellence in the work of our staff on a daily basis.
As a reminder to all in the medical profession, of the dangers of not demanding excellence in what we do, below is an excerpt from a legal deposition given by Champion owner Tom Michaels after the death of his mother. Chronology Of Events on December 20th, 2000 (Events in proper sequence, times approximated)
8am- spoke to two resident doctors assigned to my mother (one oriental and other ?) told them I preferred not to have Cat Scan performed on mother today. Informed them that my mother is highly allergic and I do not want to risk it. Both residents agreed, and said the only reason my mother is being sent for this test is because she had diarrhea and they want to be sure she does not have a colon infection; however the diarrhea is getting better, so they agree we do not have to do the test right now. I leave the hospital at 8:45am for work.(no authorization for this test signed)
During the afternoon Dr. Kenneth re-orders the Cat Scan test. My sister is told on the telephone by Dr. that they will not give our mother any Iodine. Mother is kept NPO all afternoon preparing for the test.
6pm-arrive back at hospital. Mother is feeling good. Wants to sit up in chair and have watermelon. Nurse Nala says she can’t eat until after her test, and it is better for her to stay in bed since it will be easier for her to be transferred to the stretcher and wheeled down for the test. After the test she can sit up and have watermelon if wanted.
6:30pm- Nurse Nala brings fluid for my mother to drink. She confirms to me that this contains no Iodine. Instructed by nurse to give my mother 1 cup every ½ hour until 8pm, then give the final cup right before the test.
6:40pm- Mother starts to drink first cup. After first swallow, mother tells me she tastes Iodine. I read label on bottle which indicated: GASTROGRAFIN – DO NOT ADMINISTER IF ALLERGIC TO IODINE. I stop giving mother drink. Mother informs me that Dr. asked her during his rounds today “exactly what happens to you when you are exposed to Iodine?” Mother told him about her allergic attacks.
6:45pm- Show nurses Nala and Maura label on the bottle indicating: DO NOT ADMINISTER IF ALLERGIC TO IODINE. Both nurses state “they don’t believe that it contains any Iodine.” Nurse Nala says that she will call my mothers doctor to confirm that there is no Iodine in this drink. (call sister to have her inquire about solution also)
7pm- Nurse Nala confirms to me that she “spoke to my mothers doctor and there is no Iodine in this drink, the reason why the label has a warning notice is because it is a two part solution and only the injection part has Iodine but the drink alone has no Iodine.”
7:05pm- Speak with sister, She was also told by female internist on mothers team and nursing station nurse, that this drink has no Iodine. Nurse brings Crystal Lite Ice Tea mix to camouflage the taste of the liquid so my mother can drink it. Mother is thirsty because on NPO all day, and drinks the first cup.
7:30pm- Mother feels nausea, but drinks second cup. Nurse says that nausea is a common reaction.
7:40pm- Mother starts to spit up drink and vomit (continues to vomit until taken down for test). Nurse asks that she try to drink a little more.
8pm- Mother drinks third cup. Nurse Nala says that three cups will be enough since my mother was feeling nausea.
8:10pm- Nurse says we should proceed to have mother taken down for test since she seems anxious and is getting a rapid heart rate.
8:15 to 8:25pm- Escort brings mother to Cat Scan in basement level. When arrive at Cat scan I tell the Radiologist (male with blonde hair) that my mother looks like she is having an allergic reaction, she is starting to breathe rapidly. The Radiologist tells me “she can not be having an allergic reaction from what she was given to drink, she must just be nervous.” The Radiologist gives my mother oxygen to breathe while she is waiting. I ask the Radiologist to speed up the process so I can bring my mother back to her room to have her examined. The Radiologist responds “I just have one other patient before her”.
8:35pm- Mother tells me “This is not working” I ask my mother what is not working? Mother responds “At least I laughed”. I ask mother what does she mean, and I get no response. I tell the Cat Scan receptionist (elderly black lady) to call for an escort for my mother to take her back to her room, she is not feeling well. Receptionist tells me “I can only call for an escort if the Radiologist tells me to”.
8:45pm- I find Radiologist and tell him that we need to get my mother back to her room since she is having an allergic reaction. The Radiologist still does not think my mother is having an allergic reaction and says “I will take her in now while we call for an escort”.
8:50pm- Radiologists (blonde male and tall black male) won’t let me in room with mother while they are doing the Cat Scan test. While mother is in room with Radiologists, I ask receptionist “Did you call for an escort for my mother”. She refuses, and says “we must wait until after she finishes her test”.
9:10pm- Finish test – Calls for escort.
9:25pm Escort Arrives. Radiologists won’t let mother leave with OXYGEN tank and STATES “The oxygen must stay in Cat Scan since that is our oxygen tank”. They disconnect my mother from the oxygen and allow the escort to take my mother back to her unit.
9:30pm- I notice in elevator, mothers breathing is very rapid and shallow. She has also developed a rash on both legs.
9:35pm- We arrive back on unit. I run to nursing station and tell nurse Nala that my mother is in distress, bring her back to mothers room, and show her mothers breathing, and rash on legs. Nurse agrees my mother must be having an allergic reaction, and calls for House Staff Doctors. Nurse takes my mothers pulse and blood pressure and tells me “this is not good”. I go to nursing station to have the unit clerk beep my mothers Doctor, Kenneth .
9:45pm- House Staff Doctors arrive (Dr ? and oriental Doctor ?) I tell them my mother needs Benadryl, she is having an allergic reaction to Iodine. They tell me they are not sure she is having an allergic reaction and they do not administer Benadryl. They continue to take pulse and blood pressure and hook up mother to a heart monitor. I go to nursing station to page Dr. Kenneth again and call sister to have her do the same.
9:55pm- House Staff Doctors agree to administer Benadryl by injection.
10:05pm- House Staff Doctors administer additional Benadryl by Intravenous drip. Mothers eyes are starting to dilate. Staff Doctors ask mother her name. Mother responds “Margaret Macaluso”. Staff Doctors ask mother Do You know where you are? Mother responds “ABC Medical center”.
10:10pm- House Staff Doctors call for crash cart.
10:15pm- Crash cart team starts arriving. I tell them my mother is not having a heart attack she is having an allergic reaction to Iodine. The crash cart head Doctor orders me to leave the room. I go to nurses station to call father to see what mother was given when she had a severe allergic reaction to shell fish during their honeymoon. While at nurses station, sister calls to find out status of mother. Doctor Kenneth also calls nurses station. Crash cart head Doctor won’t take Doctor Kenneth call and says “I don’t have time to speak with her doctor” sends first year intern to “keep her doctor busy”. First year intern tries to walk messages back and forth from nursing station to crash cart team.
10:25pm- Approximately 15 crash cart staff in mothers room, hear head Doctor call for a surgical airway. I am standing outside mothers room and call in “she has no platelets!” Head Doctor instructs staff to close door to mothers room so I can not see in.
10:40pm- Surgeon walks out of mothers room to ask me how are you doing? I respond, “I am fine, how is my mother doing?” I do not get an answer.
10:55pm- Hear head doctor say I will call this code in 5 minutes.
11:00pm- Mothers door opens, hear head doctor say in a loud voice “what type of cancer did Mrs. Macaluso have anyway?” There is no response, since my mother did not have cancer. As head doctor walks out of room he extends his hand for me to shake. I refuse, and tell him “go back in that room and revive my mother, it was just an allergic reaction not a heart attack”. He responds, “I can’t, she has bled from every orifice”.
11:05pm- I try to enter room and am told wait until we clean her up. I call sister to tell her “It didn’t work”.
11:20pm- Remaining staff leave mothers room with canisters of mopped up blood. I enter room, kiss mother on the forehead and tell her “I am so sorry”. I pack up mothers belongings. Kiss her again and say a prayer.
11:45pm- Father is on phone in the nurses station., wants to know how mother is doing. I tell him we don’t know yet, and will speak with him later. I leave hospital with mothers belongings. Pick up car in parking garage and drive to sisters house to go with her to inform our father that our mother has died.
At Champion Home Health Care we believe the safest place for the care of your loved one is in their own home. That is where you have the greatest ability to decide what you want, and sometimes more importantly what you do not want, in your personal care. Let Champion help care for your loved one in the comfort and safety of their home. We also provide in facility assistance and advocacy, when short stays in hospitals and rehabilitation centers is necessary. At Champion you can trust that excellence is not just a one time act, it is who we hire and how we run our business.
A quote from Joe DeMarco, Fraternal Benefits Agent for the Knights of Columbus: “Champion is a preferred provider for the Knights of Columbus, because of their commitment to excellence in screening and training their staff… Their staff is very well qualified, detailed, and compassionate.
Thank You to the residents of Indian River and Saint Lucie Counties for voting Champion the #1 Home Health Care provider for the fifth consecutive year.